Returns & Exchanges

At Felons Brewing, we take pride in the quality of our craft beer and perishables; if your order arrives damaged or incorrect, we are committed to making it right. Due to the nature of our products, we offer replacements or refunds for faulty goods within 14 days of purchase.

1

Contact Support

Email our team at support@felonsbrewing.com with your order number and a brief explanation of the issue.

2

Provide Documentation

Attach clear photographs of the damaged packaging or incorrect items to help us verify the claim and improve our logistics.

3

Await Assessment

Our quality control team will review your request within 48 hours to determine if a refund or replacement is applicable.

4

Resolution Delivery

Once approved, we will ship a replacement order at no extra cost or issue a full refund to your original payment method.

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30-Day Window

Return within 30 days of delivery

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Free Returns

Prepaid shipping label provided

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Fast Refunds

5-7 business days processing